Welcome to your home away from home! Discover the diverse world of MOOI with its modern serviced apartments in Switzerland – the ideal solution for short, medium and long term stays. Enjoy distinctive comfort, flexibility and style at our various locations.
MOOI Apartments is specialized in renting out excellent furnished and serviced apartments in Switzerland. Particular attention is paid to a coherent furnishing and design concept as well as a high functionality.
Thanks to a high level of digitisation and automation, you can check in and out with us 24/7. You can also conveniently book additional services such as cleaning or parking with just a few clicks. The booking process is fast and fully electronic, without lengthy postal correspondence.
Our serviced apartments are located in the centres of major cities in Switzerland. During your stay, you will benefit from good transport connections and a wide range of leisure activities in the immediate vicinity. You can also choose the category that suits you and your needs at each location.
Schlieren is a lively city with an urban atmosphere.
Premium apartments for short and long term stays.
St.Gallen is a city of education, culture and sports.
Long Stay Apartments in the heart of Biel
All our serviced apartments offer many exclusive benefits that come as standard. We also offer many other in-house services that can be added as required. Get an idea of the full range of services.
Whether it’s a city break or a longer term project, you’ll always get the best price and only pay for what you really need. Benefit from early bird rates and create your own accommodation package. Monthly billing and flexible booking and cancellation policies give you the freedom you need.
We are always at your disposal for questions, bookings or other matters concerning our serviced apartments. Please do not hesitate to send us your individual enquiry via our contact form, e-mail or telephone.
| What are MOOI serviced apartments and what makes them special? | MOOI offers fully furnished serviced apartments in Switzerland – combining the advantages of having your own home with the comfort of a hotel.
The price includes utilities, Wi-Fi and regular cleaning. The entire stay – from booking to the digital key – is organised flexibly and digitally. You arrive with your suitcase and settle in comfortably straight away. |
| What does “temporary living” at MOOI mean? | Temporary living means: ready-to-move-in apartments without long-term rental commitments. All utilities are included in the price. You enjoy the privacy of an apartment – complemented by services such as cleaning and digital check-in. Ideal for business stays, relocation, studying or transitional phases. |
| What does the name “MOOI” mean and what does the brand stand for? | “MOOI” comes from Dutch and means beautiful, cosy and pretty. It stands for tasteful interior design and a warm welcome.
The brand represents stylish design, high functionality and uncomplicated service. MOOI belongs to the Manser Group and stands for quality, reliability and professional standards. |
| Who are MOOI Apartments ideal for? | MOOI is suitable for anyone with temporary housing needs, e.g.:
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| Where are MOOI Apartments located? | MOOI is represented at four locations in Switzerland, selected for their good transport connections and high quality of life: Schlieren (Zurich region), St. Gallen, Biel and Grenchen.
Each residence is characterised by a consistent living standard, while the respective surroundings offer guests different advantages for different needs. |
| Which services are included in the price? | Your stay includes weekly cleaning, Wi-Fi, TV, utilities (electricity, water, heating) and a fully furnished apartment with kitchenette.
Whether short-, medium- or long-term stay – everyone benefits from MOOI’s all-inclusive offer. |
| Is weekly cleaning included? | Yes, weekly room cleaning is included: each apartment is cleaned once a week (for stays of 8 nights or more). The cleaning includes the living area, bathroom and kitchen as well as a change of towels and bath mats. Bed linen is changed every two weeks. A weekly bed linen change is possible for an additional charge. |
| Can I reschedule my weekly cleaning appointment? | A permanent change of the weekly cleaning appointment is possible depending on availability. MOOI will be happy to check this for you. |
| Is a deposit required? | For bookings of 28 nights or more, a deposit of CHF 200.00 will be charged to your credit card. If no damage is found in the apartment on departure, we will refund the deposit to your credit card within 14 days after departure. The deposit is not included in the total booking amount shown on the booking page, i.e. it is charged in addition to the total booking value. |
| Can I register my residence at MOOI? | For registration with the municipality, MOOI will be happy to issue you with a registration form (Wohnungsgeberbestätigung) after check-in has been completed. Before booking with MOOI, we ask you to clarify directly with the municipality whether you are eligible to register at the MOOI location. |
| How can I contact MOOI and what are the service hours? | You can reach us by phone: +41 44 442 42 42 or by email: info@mooi-apartments.ch
Our service hours are Monday to Friday from 09:00 to 17:00. In emergencies, we can also be reached by phone outside opening hours. Support is provided in German and English. |
| Are pets allowed? | Pets are not allowed in the MOOI Apartments. Officially recognised assistance animals are exempt. Please inform us before arrival in this case. Additional costs may arise in the event of violations. |
| Is smoking allowed in the apartments? | Smoking any substances (cigarettes, e-cigarettes, drugs, etc.) is not permitted anywhere in the building or from the windows.
For smoking cigarettes, tenants are asked to smoke outside the MOOI building and to dispose of cigarette ends properly. Failure to comply with this rule will result in a fine of CHF 2,000.00 and immediate expulsion from the building, without entitlement to a refund of the booked stay. |
| How secure are the apartments? | The apartments are equipped with modern digital access systems. Only registered and booked guests receive access to the building areas and their apartment via their personal smartphone and a PIN code. This ensures that only authorised persons have access. |
| What house rules apply? | The following house rules apply:
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| What happens in case of technical issues (Wi-Fi, appliances)? | Please report technical problems and longer-term Wi-Fi disruptions immediately. The MOOI housekeeping team or the MOOI technical team will take care of resolving the issue as quickly as possible. |
| How does MOOI ensure guest satisfaction and comfort? | Through high-quality furnishings, regular cleaning, reliable Wi-Fi and fast support. Digital processes also ensure maximum flexibility. |
| What values does MOOI represent? | MOOI stands for quality, reliability and responsible conduct. We combine economic professionalism with social responsibility and respectful interaction with guests and employees. |
| How does the MyStay portal help during the stay? | After completing the apartment booking, guests receive access to the MyStay portal. This is a digital portal through which guests can access their digital apartment key, helpful information, and their booking confirmation. You also have the option of extending your stay and booking extras (e.g. parking, extra cleaning, extra towels, etc.) through it. |
| How is parking handled if I do not book in advance? | A parking space must always be booked via the MyStay portal before arrival. As only a limited number of parking spaces are available, we recommend making the parking reservation as early as possible – ideally directly after your apartment booking as part of the online check-in. |
| How can I extend my stay? | Extensions are possible via the MyStay portal, subject to availability. If this is not technically possible, a follow-up booking can be made. Our team will be happy to assist you. |
| How long are lost items kept? | Lost property is stored for up to 30 days. Return shipment is possible and is carried out at the guest’s cost and risk.
For perishable or dangerous items, we reserve the right to dispose of them earlier. |
| Where can I leave feedback or reviews? | We are very pleased to receive feedback from our guests.
You can send us your opinion or review by email to info@mooi-apartments.ch or complete the feedback form that we will send you at the end of your stay. |
| Can I choose a specific apartment or floor? | Specific apartments cannot be booked; bookings are only possible by apartment category.
Apartment allocation takes place within the booked category. Requests or preferences can be stated, but there is no guarantee that they can be accommodated. |
| What happens if my apartment is not ready upon arrival? | If the apartment is not ready from 15:00 or from the agreed check-in time, please contact MOOI customer service by phone on +41 44 442 42 42. |
| What happens in case of damage? | Please report damage by email (info@mooi-apartments.ch) with photos and date. We recommend that you contact your liability insurance and report the damage there as well. MOOI will then review the damage and will get in touch with you. |
| Can I decline cleaning? | No, weekly cleaning is mandatory and it is generally not possible to change this. If it really does not work on an exceptional occasion, we ask you to arrange an alternative cleaning appointment for the following day with MOOI customer service. |
| Are the apartments fully furnished and ready to move in? | Yes. All apartments are fully furnished and ready for immediate occupancy. They have a living, dining and sleeping area, a fully equipped kitchenette, a modern bathroom, as well as Wi-Fi and TV. |
| Do apartments have a kitchen or kitchenette? | All categories have a well-equipped kitchenette for everyday needs, including cookware, crockery, cutlery, dishwasher, fridge, oven (in Grenchen and Residence Apartments in Schlieren) or microwave (at all other locations) and hob.
All categories also include a coffee machine, toaster and kettle. |
| Is there a coffee machine? | Yes, a coffee machine is available in all apartment categories.
The coffee machine may be used freely. Please note that we provide 6 capsules free of charge once upon arrival. |
| Are TV and Wi-Fi included? | Yes, Wi-Fi and TV are part of the standard equipment in every apartment. |
| Are bed linen, towels and toiletries provided? | Yes, bed linen and towels are included.
Towels are changed weekly, bed linen every two weeks. Toiletries are provided on arrival. |
| Is there a hairdryer? | All apartments are equipped with a hairdryer. |
| Can I borrow additional amenities? | No, additional amenities cannot currently be borrowed. |
| Is there a lift? | Yes, all MOOI locations have a lift in the building. |
| Are towels provided? | Yes. One hand towel and one bath towel are provided per person.
The change takes place as part of the weekly cleaning. Additional towels can be booked for an extra charge. |
| Is bed linen changed daily? | The bed linen is changed every two weeks by the cleaning staff. A weekly bed linen change is possible for an additional charge. |
| Is there a waiting list? | We do not operate a formal waiting list. If your preferred dates are already fully booked, we recommend checking our website regularly to see whether availability has changed in the meantime. |
| Can I modify my reservation? | No, you cannot change reservations yourself after confirmation.
To make changes or clarify the conditions applicable to your booking, please contact us by phone on +41 44 442 42 42 or by email at info@mooi-apartments.ch. We will review your reservation and will be happy to advise you on how best to adapt it to your needs. |
| Is there an age restriction? | Yes. Guests under 18 years of age may only stay overnight if accompanied by an adult of full age (at least 18 years old).
Our child policy:
Please state the number and age of children when booking so that occupancy can be calculated correctly. |
| What are the cancellation terms? | The cancellation conditions depend on the rate and are displayed during the booking process on the MOOI website.
After booking has been completed, you will also find the cancellation conditions in the MyStay portal under “Bookings”. You will find the link to the MyStay portal in your booking confirmation. |
| Do you offer early booking or long-stay discounts? | Yes. Early bookings are typically more cost-effective.
For medium- and long-term stays, you also benefit from a progressive pricing structure – the longer the stay, the more attractive the price. |
| Are utilities included? | Yes, electricity, water and heating are included. |
| How can I book? | You can book directly via our website or through common booking platforms. After booking, you will receive access to the MyStay portal, through which you can manage your stay digitally. For group enquiries or special requirements, our team will be happy to assist you personally. |
| Are group bookings possible? | Yes. Multiple apartments can be reserved online in one booking. The person making the booking can then invite the guests to complete the online check-in.
Our team is also happy to assist with individual group solutions or corporate agreements. |
| What are the check-in times? | Your apartment is available from 15:00 on the day of arrival.
If it is ready earlier, you may of course use it before then. With a booked early check-in, the apartment is guaranteed to be available at the agreed time. |
| What are the check-out times? | Check-out at our accommodation is possible until 10:30 on the day of departure. |
| How does 24/7 self check-in work? | Check-in is fully digital – at any time and without reception.
How it works:
Additional self-service terminals are also available on site. We recommend completing the online check-in early, as additional services (e.g. parking spaces) are only available in limited numbers. |
| What documents are required for check-in? | For check-in, only a valid ID document (ID card or passport), the booking ID and your name are required. |
| Can I check in early or check out late? | Yes, subject to availability.
Early Check-in
Late Check-out
Booking takes place via the MyStay portal. Prices are displayed there transparently. |
| Is there a reception or staff on site? | There is no permanently staffed reception on site. However, our customer service can be reached by phone and email around the clock for questions or emergencies, or via WhatsApp if you selected WhatsApp as your communication channel during online check-in.
For your check-in, please use our online check-in via your smartphone, tablet or PC. Alternatively, self-service check-in terminals with touchscreens are available on site in the MOOI building. |
| Can I arrive outside the opening hours? | Yes, you can arrive 24/7, i.e. at any time, using our online check-in with your smartphone, tablet or PC as well as at our self-check-in terminals on site in the MOOI building.
You will receive your access data electronically – for a smooth arrival, even outside regular opening hours. |
| What happens if I still have some belongings in the apartment after check-out? | Please make sure that the apartment is completely vacated. If any items are left behind, we will contact you by phone or email.
Uncollected items will be stored temporarily. Additional fees may apply for clearing and storage. |
| My booking can’t be found at the check-in terminal – what should I do? | Enter the booking ID correctly and in capital letters. “-1” at the end of the booking ID must also be entered (i.e. for example, do not only enter “IRYPMVJY”, but “IRYPMVJY-1”).
Please also check whether the name is written exactly as on your booking confirmation. Please also check whether, when booking, the surname was accidentally entered in the first name field and the first name in the surname field. Please check umlauts, special characters, spaces as well as upper and lower case. If this still does not help, please contact customer service by phone on +41 44 442 42 42. |
| How do I get digital keys? | On the day of arrival, you will receive access via your MyStay portal.
There, as soon as your apartment has been released, the following will be provided:
Both provide access to your apartment and the relevant building areas. |
| What should I do if my slider or PIN code stops working? | Please first check:
From the official check-out time onwards, access is automatically deactivated. If the problem persists, please contact our 24/7 customer service. |
| Where can I find my booking ID for online check-in? | You can find your booking ID in:
With this ID, you start the online check-in and access the MyStay portal. |
| Is there a communal kitchen that guests can use, and what facilities are available? | There is no communal kitchen available for guests to use. Each apartment has its own fully equipped kitchen with hob, dishwasher, fridge and basic equipment. |
| Is breakfast offered? | No, breakfast is currently not offered at any MOOI location. |
| How does the monthly billing work? | For bookings with the monthly special rate, payment is made in monthly instalments.
Billing is therefore ongoing and automated in line with the length of your stay. |
| What payment methods are accepted? | Private and corporate customers
A valid payment card is required to guarantee or pay for the booking, depending on the rate. Online we accept:
Additionally at the card terminal on site:
Corporate customers: For corporate bookings, payment by invoice is also possible after a successful credit check. Please contact us directly for this. |
| How can I view or download my invoice? | You can find your invoices at any time in the MyStay portal.
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| How can I edit my billing address? | You can independently adjust your billing address in the “Invoice” section of the MyStay portal. |
| I can’t pay my outstanding bill on time – what can I do? | Check-in is only possible once all due amounts have been paid. If a payment delay occurs during your stay, please contact our team immediately. Together we will find a solution. |
| How does the final bill get settled at check-out? | Check-out is fully digital.
As payments are processed in advance or during the stay by credit card, no additional payment is usually required on departure. Additional services (e.g. parking, extra cleaning or extensions) are charged directly at the time of booking. After check-out, you will automatically receive your final invoice by email. |